After-sale Service
At OULIYO, customer satisfaction has always been our top priority.
Our dedicated quality control and quality assurance team will inspect your items before shipment. Our product quality is guaranteed.
Return conditions
Regarding OULIYO's responsibilities:
OULIYO will be responsible for any defective, damaged, broken, defective, dirty, or incorrectly colored items.
Please send us clear pictures or videos of the problem. After confirming that it is our fault, we will provide you with an appropriate refund or exchange solution.
If you are not satisfied with the received product, we can easily arrange an exchange or refund for you. We are always ready to assist you!
Customer Responsibilities:
Products without sufficient proof of purchase
Product loss or theft
Products that have exceeded the warranty period
Non quality related issues (7 days after purchase)
Free products
Through third-party repair
Damage from external sources
Damage caused by misuse of products (including but not limited to: drops, extreme temperatures, water, improper equipment operation)
Purchase from unauthorized dealers
Non returnable items:
We do not accept returns in the following situations:
Items beyond the 30 day warranty period.
Returned items must be kept in their unused state and original packaging. We do not accept any returned goods that are worn, damaged, or altered in any way.
How to Contact Us
Please go to our support center and provide a detailed description of the issue, including the reason for the return and your order number and SKU item number. For projects with defects, inaccuracies, or discrepancies in description, please send us clear pictures or videos of the issues.
Return steps
A. Please click here to contact us within 7 days of receiving the product to request a return.
B. Our customer service team will confirm the issue and provide detailed information, and then provide you with a return shipping address.
C. Pack the package according to the guide and ship it.
D. Obtain a refund or exchange.
be careful:
All returns must first be approved by our customer service team.
All returned items must be brand new, unused, unworn, with all original labels and packaging.
Please only return products approved by our customer service team and avoid returning more or fewer products until you provide us with new return information.
We do not accept returns directly from you without verifying with us beforehand.
OULIYO.com does not accept cash on delivery.
Return address
If you wish to return the item to the nearest return address, please submit a ticket in your account and our customer service representative will reply to you within 24 hours.
Attention: Please do not send your return to the address on the package. This is not our return address, it will affect your return processing.
After sales service is an important step for customers after purchasing a product. We are committed to providing comprehensive and thoughtful after-sales service to ensure customer satisfaction and loyalty. Once customers encounter any problems or questions, our professional team will respond quickly and provide solutions. Whether it's product consultation, repair, or return/exchange, we will wholeheartedly serve our customers. We promise that after-sales service is not limited to the product itself, but also includes the customer's experience and feelings. We are committed to building long-term trust relationships and ensuring that every transaction is a pleasant experience. By choosing us, you will enjoy a worry free shopping experience, which is our promise to you.
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